Shipments and Returns
The delivery conditions are valid for metropolitan France, the DOM-TOM and abroad. Rates are based on the country of shipment, and cover the cost of packing and shipping.
Any order made on the site www.maisonboomboom.com before 13h from Monday to Friday will be shipped within 24 to 48 hours.
In-store withdrawals will be made during opening hours, please consult them.
The articles are sent in packaging adapted to their fragility, however, any damaged shipment can not be the responsibility of the seller.
Please be sure to write down as much information as possible about your address so that your order can be delivered. For example: name on the corresponding mailbox and doorbell, door code, intercom, concierge, building number, apartment, telephone number ...
Any return to the sender for incomplete or incorrect address will be re-shipped at the expense of the buyer.
Boom Boom uses the services of La Poste Colissimo (price list available on the website www.laposte.fr/colissimo).
Orders are all shipped in
Colissimo without signature
Colissimo with signature (and insurance)
Colissimo pickup point
Delivery times for France are indicative 48 to 72 hours from the time of the assumption by La Poste.
It takes 5 to 10 working days for Europe and 10 to 20 working days for the rest of the world.
For all overseas and international shipments, delivery times are variable and depend on the different support of postal services.
Please note that taxes may be applied depending on your country of residence and will be payable at your expense.
Any overrun may not give rise to damages, withholding or cancellation of the order by the buyer.
In accordance with the provisions of Article L.121-21 of the Consumer Code, the customer has a period of fourteen working days to exercise his right of withdrawal without having to justify reasons or to pay penalties, to the exception, if any, of return charges.
Returns are to be made in their original condition and complete (packaging, accessories, instructions ...). In this context, the responsibility of the customer is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Boom Boom agrees to make an exchange or refund (except the return costs) within 30 days, if the stated conditions are met.